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Oneplus 5T - Visual voice mail

operadso
Level 1: Joiner
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Registered:

Good morning.

 

I have a Oneplus 5T on O2 PAYG.  I am being bombarded with tests from O2 saying my number doesn't support visual voice mail.  We are talking 20+ texts a day.  I have turned off the visual voice mail slider repeatedly but it just turns itself back on.  My primary sim is Orange France (SOSH). 

 

Has anyone else experienced this problem?  Does anyone have a solution? 

 

best regards

 

Operadso

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EmilieT
Former Staff
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Registered:

Hi @operadso, and thanks for flagging this!

 

Unfortunately we did encounter an issue with VVM that impacted some OnePlus 5T devices which has since been resolved, so you should not be receiving any more notifications. If you do receive more, or were affected by this on a different device, please let us know so we can get it looked into. We're very sorry for any inconvenience or frustration this may have caused – it shouldn’t happen again.

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MI5
Level 94: Supreme
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Registered:

@operadso we are aware of an issue with this at the moment and the messages are being sent in error.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
Level 94: Supreme
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Registered:

Wow another one!! Just think of how many this is affecting who haven't posted here! Confused

Veritas Numquam Perit

Girl in a jacket
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jonsie
Level 94: Supreme
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Registered:

EmilieT
Former Staff
  • 5434 Posts
  • 304 Topics
  • 65 Solutions
Registered:

Hi @operadso, and thanks for flagging this!

 

Unfortunately we did encounter an issue with VVM that impacted some OnePlus 5T devices which has since been resolved, so you should not be receiving any more notifications. If you do receive more, or were affected by this on a different device, please let us know so we can get it looked into. We're very sorry for any inconvenience or frustration this may have caused – it shouldn’t happen again.

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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Marjo
Former Staff
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Registered:

Hi guys, just in case you haven't seen the news yet, O2 has launched Visual Voicemail for Android this morning. It will initially launch on the Google Pixel 3 and 3 XL, with plans to roll out across other vendors, including Samsung and Sony early next year.

See here for more info. Smiley Happy

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