OnePlus 3 Broken Screen!

[Anonymous]

I was wondering if O2's repair service can fix broken screens for OnePlus 3's?

I droppped my phone, the screen cracked in the top corner and three quarters of the screen has gone black. The phone still works as my phone still receives calls and I can hear notifications, I just cant use the touch screen. 

[Cleoriff]

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@Anonymous wrote:
I'm not sure how to contact OnePlus as i tried the number on the number on their UK site and couldn't get through.

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Well this is the web address....if you scroll down you see there is a live chat option within the contact us section

https://oneplus.net/uk/support

[MI5]

I am advised by a friend that you can call "force majeure" in this case.

https://en.wikipedia.org/wiki/Force_majeure

I will quote the message I have received and the clarification thereof.

I am no legal expert but take the advice from a trusted friend.

"This is a situation where Kem-94 can declare "Force Majeure" on the contract because O2 are unable to comply with the terms of the contract, in that O2 cannot replace with same or similar specification device. 

This situation was unforeseeable to Kem-94 at the time they agreed the contract"

"When the contract was agreed Kem-94 could not foresee, that in the event of requiring a device replacement, O2 would be unable to provide the same or a technically similar device. So declaring Force Majeure, Kem-94 needs to return the device to O2 and the contract is null and void with no penalties incurred by either party. All Kem-94 is required to do is to pay any call+data costs incurred to the point of Force Majeure. 

But by declaring FM, perhaps O2 will come up with a better offer.......but I wouldn't count on it !

If O2 accept FM then Kem-94 needs to arrange a new device and a new call package contract."

Hope this helps.

[Cleoriff]

Well ....I hope O2 have an understanding of 'Force Majeure' .....:smileywink:

[MI5]

No chance - It'll confuse the hell out of them and as such, may just work

[Anonymous]

Thanks for the replies! I am familiar with the term force majeure but didn't think to use it in this situation. I will take your friend's advice on board and try ringing back tomorrow. And I think there's definitely a high chance the person onthe other end won't have a clue what force majeure is, so hopefully, it may work in my favour.

[MI5]

Good luck and keep us updated please.

[Anonymous]

Still no luck as it states in the T&Cs that an alternative is acceptable

[MI5]

Acceptable to who though?

[Cleoriff]

If those T&C's were part of the agreement you 'signed for' ...then basically you have agreed to them I suspect...?

[MI5]

Yes, but it's the definition of "acceptable alternative" that is in question.