Solved: Re: OTA updates for Pixel 2 XL

hayw77 · ‎27-11-2017

On the Google Pixel Community Boards, it seems that UK owners of the Pixel 2 XL who use O2 are not able to receive security patch updates OTA, without removing the sim and doing a factory reset each time. Apparently no such problems with EE. Anyone here experiencing the same issue?

hayw77 · ‎13-12-2017

Hi Chris

Thanks for all your help with this issue which has now been resolved satisfactorily from my perspective.

Many thanks

Colin

@Chris_K wrote:

More info

@ianh wrote:
Hi @Chris_K, still no update for me but a few O2 customers are reporting that they've got the update on the Google forum here that they've now received the update.
Thanks for the info/update Ian. Great to see some O2 customers see this update - it's common for vendors (Google/Samsung/HTC etc) to 'roll out' updates, sometimes maybe aiming for a 25% saturation rate the first day and then ramping up. I don't have access to this saturation/roll-out plan (that's typically decided entirely by the vendor) but generally speaking, most software roll-outs reach 100% saturation within a few days to a week.

If any O2 customer doesn't have the update yet, I suspect you should see it become available within the next few days.

wrote:Hi , still no update for me but a few O2 customers are reporting that they've got the update on the Google forum here that they've now received the update.Thanks for the info/update Ian. Great to see some O2 customers see this update - it's common for vendors (Google/Samsung/HTC etc) to 'roll out' updates, sometimes maybe aiming for a 25% saturation rate the first day and then ramping up. I don't have access to this saturation/roll-out plan (that's typically decided entirely by the vendor) but generally speaking, most software roll-outs reach 100% saturation within a few days to a week.If any O2 customer doesn't have the update yet, I suspect you should see it become available within the next few days.

View solution in original post

MI5 · ‎27-11-2017

Maybe @Chris_K can comment?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

hayw77 · ‎27-11-2017

Here's the link to the discusion in question

https://productforums.google.com/forum/#!topic/phone-by-google/QBSuzS7ozF4;context-place=forum/phone...

Cleoriff · ‎27-11-2017

@hayw77when you scroll down on that link, it does say this from one member..

"Being on O2 may be the issue. I know someone on O2 that has the same issue. She has not be able to get it to update. The current assumption is that O2 has not allowed it to officially roll out. I'm told that this is abnormal for O2. Past updates over O2 came very quickly. I can suggest a few things.

First, submit this feedback from your phone. Got to settings > support & tips > at the bottom is "send feedback".

Second, try calling O2 and get an explanation from them or at the very least voice your concern/disappointment."

Veritas Numquam Perit

hayw77 · ‎27-11-2017

Cleoriff

yes I saw that. I don't think O2 are aware that there is a problem so I wanted to highlight it on this forum to see if we can get it rsolved.

I don't believe O2 are holding up the OTA updates intentionally, I just think there is a technical issue between Google update servers and O2

Cleoriff · ‎27-11-2017

@hayw77 wrote:
Cleoriff
yes I saw that. I don't think O2 are aware that there is a problem so I wanted to highlight it on this forum to see if we can get it rsolved.

I don't believe O2 are holding up the OTA updates intentionally, I just think there is a technical issue between Google update servers and O2

Hopefully an answer soon from Chris K then (as mentioned above by @MI5?

Veritas Numquam Perit

Chris_K · ‎04-12-2017

Hey guys,

Got some good news from our device team. The latest OTA update is now available for Pixel devices. See below for software info. Both include Googles November security update.

Pixel 2 and Pixel 2 XL devices. Build number OPD1.170816.025
Pixel and Pixel XL devices. Build number OPR3.170623.013

For those having issues installing updates from us on their Pixel, or if you have issues installing this new one, please PM me the following details so I can send it to our device team to explore further with Google:

Your O2 number
IMEI of your Pixel
Current software build on your device, and confirmation that in order to install this update, you had to perform a factory reset as previously discussed by some members on this thread.

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jonsie · ‎04-12-2017

Thanks for that @Chris_K

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎04-12-2017

I hope @hayw77 comes back to read this. Thanks for the update @Chris_K

Veritas Numquam Perit

MI5 · ‎04-12-2017

Thanks Chris.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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