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O2 Shocking Repair Centre

Mason2018
Level 1: Joiner
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Has anyone else had issues with the O2 Repair Centre? 

 

If you submit a device for repair, you would expect one of the following

  1. The device is repaired (if under warrenty), or
  2. The device is returned to the customer in the same condition it was sent in

I orignially submitted my handset for repair due to black veritcal lines on the screen. These black lines only appeared when the device was in lock mode, once the device became active, these lines faded. The SIM tray was previously damaged but worked with the device as normal.

 

The repair centre confirmed the screen damage was made by the SIM tray, I disputed this and the device has been running perfectly for months. I asked if I could see an engineers report which would confirm how they identified their conclusion. I received nothing.

 

The cost of the repair was £120 however I was then told this wouldn't be a repair but a replacement device which was a refurb. Nautually I refused and the device was returned to me. 

 

Once the device was returned I found out I could no longer insert the SIM tray into the device and the screen display had received further damage? 

 

O2 Complaints Department have been made aware but simply told me what the engineers have said, nothing they can do. Shocking behavior from a company I purchased the device from, and still paying for infact. 

 

Don't use O2

 

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MI5
Level 94: Supreme
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You are not alone I'm afraid.
One thing we always say on here is "never send to O2 for repairs" and if you do a quick search on here you will find hundreds of similar complaints.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 4
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madasaf1sh
Level 56: Guvnor
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You arent entitled by law to a brand new handset, but one of same model or type if available, and a refurbished handset if over 30days is in my view perfectly acceptable..

You sent a handset into a repair centre, with a known fault as well as the one you declared. This with most repair centres is an instant "Do not repair" (trust me most manufacturers are the same) and will send it back.

A sim card tray can cause issues with the micro electronics in the device, all it needs to do is catch on the cable and it will cause a faulty screen.

To o2 to listen if the device was return in a worse condition, you will need to provide photographic evidence of before and after the device was sent away, or log a complaint using Resolver.co.uk

 

@MI5 you do realise that o2 use the same repair centre as the big handset manufacturers.(Samsung, Motorola,. Nokia, Apple).

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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MI5
Level 94: Supreme
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I'm fully aware of who uses which repairers and also of the many, many complaints we get on here about Anovo.
There is no defending their tactics to have one over on the customer.
I do agree with the refurb status though as this is the industry norm.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 4
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