Has anyone else had issues with the O2 Repair Centre?
If you submit a device for repair, you would expect one of the following
I orignially submitted my handset for repair due to black veritcal lines on the screen. These black lines only appeared when the device was in lock mode, once the device became active, these lines faded. The SIM tray was previously damaged but worked with the device as normal.
The repair centre confirmed the screen damage was made by the SIM tray, I disputed this and the device has been running perfectly for months. I asked if I could see an engineers report which would confirm how they identified their conclusion. I received nothing.
The cost of the repair was £120 however I was then told this wouldn't be a repair but a replacement device which was a refurb. Nautually I refused and the device was returned to me.
Once the device was returned I found out I could no longer insert the SIM tray into the device and the screen display had received further damage?
O2 Complaints Department have been made aware but simply told me what the engineers have said, nothing they can do. Shocking behavior from a company I purchased the device from, and still paying for infact.
Don't use O2
You arent entitled by law to a brand new handset, but one of same model or type if available, and a refurbished handset if over 30days is in my view perfectly acceptable..
You sent a handset into a repair centre, with a known fault as well as the one you declared. This with most repair centres is an instant "Do not repair" (trust me most manufacturers are the same) and will send it back.
A sim card tray can cause issues with the micro electronics in the device, all it needs to do is catch on the cable and it will cause a faulty screen.
To o2 to listen if the device was return in a worse condition, you will need to provide photographic evidence of before and after the device was sent away, or log a complaint using Resolver.co.uk
@MI5 you do realise that o2 use the same repair centre as the big handset manufacturers.(Samsung, Motorola,. Nokia, Apple).
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