I've had this problem now going on for more than a week. Basically, i was a a little late on my payment and as you know they temporary bar your sim to restrict outgoing calls until payment is upto date. Payment was made including a further month in advance and the bars were lifted. But strangely, my handset will no longer connect to o2's network anymore. I'm on emergency calls only, and attempting to make a call produces a message "Not Registered on Network". Considering i'm in a 24month contract with them, i find this a little bizarre.
Now i've checked area coverage several times, all is fine. The o2 Sim works in other phones fine and i'm able to make calls and other sims work in the handset too without problems. But the handset that actually came with the contract (Samsung Galaxy Note 1 aka N7000) doesn't let me use o2 at all. At first i spoke to several "supposed" o2 Gurus's and they have been absolutely disgraceful in their support. One claiming the Samsung N7000 isn't a Galaxy phone and another saying Vodafone has put a restriction on the handset which is even more bizarre since i've never been with Vodafone lol. They sent me a replacement sim, even though i knew it wasn't sim related. But upon receiving the new sim and activating it (it's been way over 24hrs) i still have the same problem. No Service/Not Registered with Network....
But yet the new sim works fine in other handsets. Now, i've contacted o2 support via landline and they tell me there is no bars on my account and everything is fine as expected. So they assume it's a handset malfunction, which it can't be since everything has been working flawless for around 1.5yrs. Their bar on my sim for late payment was when this started. How can my contract handset now refuse to use their network? Is my handset barred? Now you'd think they would know this anyway....seems they don't. So in a nutshell i'm paying for an o2 contract that i can't even use on the handset it was bundled with. I've attempted factory resets on the device to no avail....
Thanks for your time and any input you could produce.
