Note 4 keeps dropping calls

[Anonymous]

Hi

Decided to upgrade my Note 2 to a Note 4 on Christmas Eve... All looked good until I started to initiate and receive calls.  I get call drop outs with the signal bar never going higher than one bar. Changed the SIM but still have the issue. Anyone had this?

Daniel

[Anonymous]

Check your http://status.o2.co.uk for mast issues.

Try removing the sim and cleaning it.

[Anonymous]

To add keep in mind you have a 14 day window to swap out a handset.

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref%28User%29:str%28Mob...

[jonsie]

I've had no problem with the Note 4. If the status checker is ok then if you're within the return period, call 202 and get the handset replaced.

[MI5]

Some generic signal advice here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-ev... but I would go with swapping the phone asap if everything else looks good.
Trying your sim in another phone will confirm it for you.

[Anonymous]

Hi there,
My husband is having similar issues. He's waicing for a new sim to.arrive. If the issue persists, he'll be contacting Samsung as he had the phone since October.

[jonsie]

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@Anonymous wrote:
Hi there,
My husband is having similar issues. He's waicing for a new sim to.arrive. If the issue persists, he'll be contacting Samsung as he had the phone since October.

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Better Samsung than O2 thats for sure.

[Anonymous]

Interesting because my Note 3 tends to pick up 2g when 3g may be available. So given the Note 4 is flagging issues here could it be an inherent issue with hardware design?

[Anonymous]

Possibly Early days piperdog123 as I've not seen this reported before however as the op is within their 14 days they thankfully have a get out clause to swap it out.

[jonsie]

Google for Note 4 problems and dropping calls doesn't feature too highly....