Not receiving texts, dead end with O2 thus far

on 14-01-2017 18:24
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on 14-01-2017 18:24
I'm not receiving text messages on my previous Samsung Galaxy S6 and now on my Samsung Galaxy S7. I've gone through as many troubleshooting ideas as I possibly can, which includes...
New SIM
New phone (it was an excuse to upgrade)
Factory resets
Changing messaging apps
Ensuring correct message center numbers are in place
Redownloading settings from 2020
Clearing every cache known to man
Of course, I don't actually know what texts I'm not receiving, as I'm not receiving them, but it *appears* as if texts messages from shortcode numbers (i.e. O2 telling me 'Welcome to Croatia/Spain/Germany/etc.) whereas 'normal' messages are absent.
I've spoken in store to Gurus, had chats online, escalated things to second level support, yet still I've got an unreliable text service. Today I was, once again, assured that any problems were resolved and, for a short time, some messages arrived. Then they stopped again. My son, wife and some friends have been texting me on purpose today, from multiple network providers (Three, Vodafone and O2) and I've received maybe 10% of the messages.
It's not related to location - I move around a lot and don't get messages wherever I am, including multiple countries.
As I've had new SIMs and a new phone, I'd be incredibly surprised if it was my hardware, which leaves an issue on O2s side.
Any ideas?
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on 14-01-2017 18:36
If they can't fix it, move networks!
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on 14-01-2017 18:39
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on 14-01-2017 18:39
So maybe get the S7 unlocked (unless it is already) and try some PAYG sims from other networks and see what works best for you... @Anonymous?
Veritas Numquam Perit
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on 14-01-2017 18:42
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on 14-01-2017 18:42
Unlock help here https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-S...
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on 14-01-2017 18:48
I wish switching networks was quite that easy - I'm an an odd spot where O2 seemingly has an almost perfect signal, while everybody else struggles. I've tried PAYG SIMs from other networks and not had a useable service 😞
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on 14-01-2017 19:06
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on 14-01-2017 19:06
@Anonymous wrote:I wish switching networks was quite that easy - I'm an an odd spot where O2 seemingly has an almost perfect signal, while everybody else struggles. I've tried PAYG SIMs from other networks and not had a useable service 😞
You seem to be between a 'rock and a hard place' then @Anonymous Not sure what your next move should be... other than making a complaint...http://www.o2.co.uk/how-to-complain
It wont improve your service but you may be offered a goodwill gesture...
Veritas Numquam Perit
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on 14-01-2017 19:26
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on 14-01-2017 19:26
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 15-01-2017 09:10
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on 15-01-2017 09:10
@Anonymous did you ever port the number into o2 from another network ?
iPad Pro 12.9” 2020 256gb refresh o2 family discount
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My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

