Solved: Not receiving text messages

Anonymous · ‎09-11-2012

Hello,

I'm not receiving some text messages on my phone, I'm not sure how long this has been happening for but I know there have been a lot I've missed lately. I've tried manually selecting another network like 02 recommend. I've also tried taking out my SIM card and cleaning it. Neither of these have helped. I'm using a HTC Sensation XE, running ICS. Does anyone have any advice? Thanks in advance.

MI5 · ‎11-11-2012

Whatsapp is great, esp for me as I have friends and family overseas. I can text them for free anywhere in the world and you can send pictures (mms) for free too :). Group texts are free too unlike getting charged for an mms when sending group tests with O2. SMS is dead - long live SMS

Proviso: Whatsapp uses data, so you need to have a data plan with free data for it to be free to send and receive.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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MI5 · ‎09-11-2012

Until O2 fix the ongoing issues with their message servers I can only suggest a different network....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

perksie · ‎09-11-2012

@MI5 wrote:
Until O2 fix the ongoing issues with their message servers I can only suggest a different network....

Trouble is I've seen similar complaints about Vodafone too.

Is there a network that has no issues?

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MI5 · ‎09-11-2012

No, of course not. No network is completely fault free but O2's messaging system has to be the worst one out there. I use whatsapp & GTalk now as much as possible due to the unreliable O2 sms service.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎11-11-2012

Thank you very much for replies Would you recommend using an app instead? I've heard of Whatsapp before but wasn't sure whether it was worth trying.

MI5 · ‎11-11-2012

Whatsapp is great, esp for me as I have friends and family overseas. I can text them for free anywhere in the world and you can send pictures (mms) for free too :). Group texts are free too unlike getting charged for an mms when sending group tests with O2. SMS is dead - long live SMS

Proviso: Whatsapp uses data, so you need to have a data plan with free data for it to be free to send and receive.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎11-11-2012

Your friends need to be subscribed too.

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MI5 · ‎11-11-2012

and they need a mobile phone

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎12-11-2012

Ah okay, I've installed that app so thanks for the tip. I don't think it's going to solve the problem since most of my friends don't use it (and don't have smartphones) but it'll be useful for the few people I've found who do have it!

Anonymous · ‎14-04-2013

I know this is an old thread but I have been having similar issues with exactly the same phone, HTC Sensation XE. Anyone know if this is an Android/HTC issue instead?

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