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Not receiving text messages

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Anonymous
Not applicable

on ‎20-05-2017 22:29

on ‎20-05-2017 22:29

Hi,

My dad and I both have Samsung Galaxy S5s. I'm on O2 he has recently switched from Orange to EE. Both before and after he switched he couldn't receive texts from me - but I can receive them from him, and we can both call each other. Does anyone have any idea

a) which one of us as the problem - my texts never bounce back 'undelivered' 

b) how to unblock or sort it out?

Thanks

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MI5
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‎20-05-2017 22:38 - edited ‎20-05-2017 22:41

‎20-05-2017 22:38 - edited ‎20-05-2017 22:41

Hi @Anonymous

He needs to open his message app and go into settings. In there is a spam number list and I suspect he has accidentally added your number as spam.
He needs to remove the number from the list.
The o2 message centre numbers won't help him on EE.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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Anonymous
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‎20-05-2017 22:34 - edited ‎20-05-2017 22:40

‎20-05-2017 22:34 - edited ‎20-05-2017 22:40

deleted by me 

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MI5
Level 94: Supreme
In response to Anonymous
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Registered:

‎20-05-2017 22:38 - edited ‎20-05-2017 22:41

‎20-05-2017 22:38 - edited ‎20-05-2017 22:41

Hi @Anonymous

He needs to open his message app and go into settings. In there is a spam number list and I suspect he has accidentally added your number as spam.
He needs to remove the number from the list.
The o2 message centre numbers won't help him on EE.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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MercedesS
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on ‎31-05-2017 10:03

on ‎31-05-2017 10:03

hello @Anonymous, welcome to the O2 Community!

Did @MI5 advice help you out in the end? Thanks for letting us know Help

Get involved! If a post answers your question, please mark it as an "Accepted Solution”.If you are new to the community, please read How to use the community
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Anonymous
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on ‎01-06-2017 00:14

on ‎01-06-2017 00:14

Yes, perfect advice, all sorted now, thanks!
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