- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 07-01-2022 16:55
Hi, I've very recently got a new phone and moved my number across. All is going well apart from when I need to recieve a text message from my bank to confirm the new phone that I'm using. I just don't get them. I've recieved texts, just fine from other contacts just not my bank. I've restarted my phone, uninstalled and reinstalled the app, been into settings - app permissions and made sure everything was on. How do I contact O2 to speak to a human being? Tried the chat on the app but always busy. If anyone has any suggestions I'd be grateful. Thanks.
Solved! Go to Solution.
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 07-01-2022 17:01
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 07-01-2022 17:01
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 07-01-2022 17:21
Thank you, I'll give this a go!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 07-01-2022 17:22
Good luck and make sure you don't have a zero spend cap
- 152775 Posts
- 652 Topics
- 29164 Solutions
on 07-01-2022 18:33
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 07-01-2022 18:33
Try turning wifi off to see if it helps.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

