Not receiving text message from my bank

[kB129]

Hi, I've very recently got a new phone and moved my number across. All is going well apart from when I need to recieve a text message from my bank to confirm the new phone that I'm using.  I just don't get them. I've recieved texts, just fine from other contacts just not my bank. I've restarted my phone, uninstalled and reinstalled the app, been into settings - app permissions and made sure everything was on. How do I contact O2 to speak to a human being? Tried the chat on the app but always busy. If anyone has any suggestions I'd be grateful. Thanks.

[jonsie · Accepted solution]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

[kB129]

Thank you, I'll give this a go!

[jonsie]

Good luck and make sure you don't have a zero spend cap

[MI5]

@kB129 

Try turning wifi off to see if it helps.