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No credit on new phone

Anonymous
Not applicable
Bought Samsung phone and got £10 top up included. No credit.
Carphone warehouse said could be a delay but bought phone on Wednesday and still no credit.
Message 1 of 9
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MI5
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You need to call 4445 and speak to CS.
As an account issue we can't help, sorry, although it shouldn't say simplicity as that is not a PAYG tariff so it looks like CPW may have set you up wrong.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 5 of 9
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MI5
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Log into your My O2 http://www.o2.co.uk/myo2 and check to see if the credit has been taken to give you allowances on calls, texts and data.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 9
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Anonymous
Not applicable
If it has not been taken and is showing then choose a tariff in your myo2 or by dialling 4444 from your phone.

Tariffs available are http://www.o2.co.uk/tariffs/payandgo
Message 3 of 9
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Anonymous
Not applicable
Thanks for replies. Checked my O2 says balance £0.00 and tariff -simplicity no allowance
Message 4 of 9
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MI5
Level 94: Supreme
  • 151679 Posts
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  • 28840 Solutions
Registered:
You need to call 4445 and speak to CS.
As an account issue we can't help, sorry, although it shouldn't say simplicity as that is not a PAYG tariff so it looks like CPW may have set you up wrong.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 9
4,138 Views

Anonymous
Not applicable
Thanks again for your help.
Message 6 of 9
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Anonymous
Not applicable
Let us know how you got on please.

😄
Message 7 of 9
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Anonymous
Not applicable

Hi there @Anonymous ,inside the box is there an e-top up card? If there is, on the back is there a scratch of panel? If there is follow the instructions to register the card, and hopefully ur top up will be loaded on it.If not you have to go back to Cpw as CS  will not have a record of the promotion /offer because it is not an O2 offer. 

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MI5
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@Anonymous wrote:
Thanks again for your help.

You're welcome and hope you get sorted slight_smile

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 9 of 9
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