on 15-12-2015 15:25
Phone shut down during a call.
Has been charging via USB into laptop during the day (presume it was fully charged).
Battery charging indicator does display very briefly (approx every 20 seconds) before the LED flashing resumes.
Any ideas as to what could be the issue? I do have a wall charger at home but have had no problem charging via USB in the past.
Solved! Go to Solution.
15-12-2015 15:32 - edited 15-12-2015 15:33
Only have the one cable here with me (the very short one supplied with the phone).
Tried all three USB ports on the laptop.
If I unplug the cable and press power button on the phone the red LED lights up once and then goes off (happens every time power button is pressed).
on 15-12-2015 15:33
@Anonymous Sometimes if you charge something via a USB on a laptop, it can go into sleep mode then the charging will possibly stop if you don't keep the laptop screen active, it may have gone into sleep mode & stopped the USB lead from charging.
My my suggestion would be to charge it up with a wall plug overnight first before sending it for repairs
do do not send it to o2 repairs, send it to the manufacturer
on 15-12-2015 17:38
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 15-12-2015 20:45
can you get to the fast boot menu
volume down and power button at the same time
keep them held until you get to fast boot menu
using the volume up and down to select options and power to select
you can factory reset from here