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Accepted Solutions
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A dead touch area on the display is a huge indicator of a faulty digitizer or digitizer ribbon flex cable being loose. Luckily it's not common and isn't representative of Android phones vs ios.
It is best if you back up the phone using Xperia companion and then either take your phone into an o2 store for a repair, or a more recommended route is to go to http://support.sonymobile.com/gb/
And select your xz device, then book in a repair.
The process should be relatively quick as it's a modular display with the digitizer flex embedded within the unit.
Take some screenshot of the dead area using the diagnostic app in settings, about phone and store them for if the engineers request further info.
Hopefully and I'm sure, you'll be able to come back here soon and say it's all sorted.
It is best if you back up the phone using Xperia companion and then either take your phone into an o2 store for a repair, or a more recommended route is to go to http://support.sonymobile.com/gb/
And select your xz device, then book in a repair.
The process should be relatively quick as it's a modular display with the digitizer flex embedded within the unit.
Take some screenshot of the dead area using the diagnostic app in settings, about phone and store them for if the engineers request further info.
Hopefully and I'm sure, you'll be able to come back here soon and say it's all sorted.
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If a factory reset doesn't fix it then contact Sony and get it repaired under the warranty.
- 13537 Posts
- 107 Topics
- 309 Solutions
A dead touch area on the display is a huge indicator of a faulty digitizer or digitizer ribbon flex cable being loose. Luckily it's not common and isn't representative of Android phones vs ios.
It is best if you back up the phone using Xperia companion and then either take your phone into an o2 store for a repair, or a more recommended route is to go to http://support.sonymobile.com/gb/
And select your xz device, then book in a repair.
The process should be relatively quick as it's a modular display with the digitizer flex embedded within the unit.
Take some screenshot of the dead area using the diagnostic app in settings, about phone and store them for if the engineers request further info.
Hopefully and I'm sure, you'll be able to come back here soon and say it's all sorted.
It is best if you back up the phone using Xperia companion and then either take your phone into an o2 store for a repair, or a more recommended route is to go to http://support.sonymobile.com/gb/
And select your xz device, then book in a repair.
The process should be relatively quick as it's a modular display with the digitizer flex embedded within the unit.
Take some screenshot of the dead area using the diagnostic app in settings, about phone and store them for if the engineers request further info.
Hopefully and I'm sure, you'll be able to come back here soon and say it's all sorted.
