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My upgrade

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Anonymous
Not applicable

on ‎26-09-2017 05:57

on ‎26-09-2017 05:57

I have upgraded my Sony experia M2 to a Samsung galaxy S8. The sim in my old phone does not fit the new model so I ordered a new one with my phone.

Since I have put my new sim in my new phone the service hasn't switched over so I'm having to still use my old phone out and about to make calls as my new phone only works with WiFi and on the settings it says it's not got a phone number or service.

I applied for a sim swap and said was in process a few weeks now. Could anyone help me as I want my new phone to have service ASAP I'm not worried about the phone number carrying over I just want to be able to use the services ( free calls free texts 3GB of data) that I purchased with the phone. Thanks.
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MI5
Level 94: Supreme
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on ‎26-09-2017 06:19

on ‎26-09-2017 06:19

You can do 1 of 3 things.
Pop into your local store.
Call customer service from a landline or your old phone http://www.o2.co.uk/contactus
Submit a sim swap form again
http://swapmysim.o2.co.uk/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 144558 Posts
  • 634 Topics
  • 27716 Solutions
Registered:

on ‎26-09-2017 06:19

on ‎26-09-2017 06:19

You can do 1 of 3 things.
Pop into your local store.
Call customer service from a landline or your old phone http://www.o2.co.uk/contactus
Submit a sim swap form again
http://swapmysim.o2.co.uk/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Martin-O2
Former Staff
In response to MI5
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on ‎26-09-2017 10:10

on ‎26-09-2017 10:10

You should be fine if you follow @MI5's advice @Anonymous but please do let us know if you have any problems. wink

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