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Bex7 · ‎14-04-2018

Hi, I have a samsung and my daughter somehow has changed my pin - ive tried restarting and turning the ohone on and off but it wont work - I need to access my phone to make calls urgently- can anyone help ?? thanks

MI5 · ‎14-04-2018

Enter the wrong PIN around 10 times and it will give you the option to sign in with your Google account.
You can then reset your PIN once into the phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎14-04-2018

Enter the wrong PIN around 10 times and it will give you the option to sign in with your Google account.
You can then reset your PIN once into the phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎16-04-2018

Hi @Bex7, welcome to our forum!

Did you try the above method for resetting the PIN? Let us know how you're getting on with it.

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