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Anonymous
Posts: 0
Accepted Solution

Mobile data not working

I have a Samsung s5 mini on pay monthly contract. Recently my mobile data has stopped working properly. Sometimes when I turn data off then back on it will work again for a while but then won't again. I have recently been abroad on holiday and turned my data off I don't know if this will have anything to do with it.

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Posts: 104,559
Topics: 552
Solutions: 13,622
Registered: ‎04-04-2012

Re: Mobile data not working

[ Edited ]

First thing to check is if there are any issues in your area http://status.o2.co.uk/
Also check your MyO2 to see if you have data left this month http://www.o2.co.uk/myo2

If all good with the above, text the word "active" to 2020 and save the settings you get sent back.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: Mobile data not working

Checked coverage in the area and it said it may be bad so I presume that's the problem, I still checked data and sent active but no change. Hopefully will sort itself out soon thanks for the reply.

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Posts: 104,559
Topics: 552
Solutions: 13,622
Registered: ‎04-04-2012

Re: Mobile data not working

Keep your eye on the status page and you can register on there for updates if you wish.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Community Manager
Posts: 7,146
Registered: ‎18-02-2016

Re: Mobile data not working

Welcome to the forums @Anonymous! Please come back and let us know when your data is working as it should again. 

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Level 1: Joiner
Posts: 2
Registered: ‎07-06-2020

Re: Mobile data not working

Same happened to me since yesterday. Did o2 just stopped providing data again?