on 18-05-2016 18:25
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on 18-05-2016 18:25
I have a Samsung s5 mini on pay monthly contract. Recently my mobile data has stopped working properly. Sometimes when I turn data off then back on it will work again for a while but then won't again. I have recently been abroad on holiday and turned my data off I don't know if this will have anything to do with it.
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18-05-2016 18:32 - edited 18-05-2016 18:33
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18-05-2016 18:32 - edited 18-05-2016 18:33
First thing to check is if there are any issues in your area http://status.o2.co.uk/
Also check your MyO2 to see if you have data left this month http://www.o2.co.uk/myo2
If all good with the above, text the word "active" to 2020 and save the settings you get sent back.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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18-05-2016 18:32 - edited 18-05-2016 18:33
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18-05-2016 18:32 - edited 18-05-2016 18:33
First thing to check is if there are any issues in your area http://status.o2.co.uk/
Also check your MyO2 to see if you have data left this month http://www.o2.co.uk/myo2
If all good with the above, text the word "active" to 2020 and save the settings you get sent back.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 18-05-2016 18:52
Checked coverage in the area and it said it may be bad so I presume that's the problem, I still checked data and sent active but no change. Hopefully will sort itself out soon thanks for the reply.
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on 18-05-2016 19:13
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on 18-05-2016 19:13
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 19-05-2016 11:12
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on 19-05-2016 11:12
Welcome to the forums @Anonymous! Please come back and let us know when your data is working as it should again.
→ COVID-19 support - Help and support from O2 during the lockdown
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on 07-06-2020 09:40