Re: Messages

Anonymous · ‎11-01-2017

When i send a text message it will send that same text 3 times to the person i am texting iam only clicking the send once

MI5 · ‎11-01-2017

This is usually a sim card issue.
Turn off phone, remove sim and wipe it with a soft cloth.
If this doesn't resolve it, pop into your local O2 shop and ask for a sim swap.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎11-01-2017

Not heard of this one. Would @Anonymous be charged for sending 3 texts....or just the one?. (Tariff dependent of course)

Veritas Numquam Perit

MI5 · ‎11-01-2017

In this case, just one text.
The problem is usually that the phone isn't receiving the relay message back from the server to say it's been received (by the server) so keeps sending the same message over and over until it does.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎11-01-2017

Thanks for that....Every day's a school day

Veritas Numquam Perit

MI5 · ‎11-01-2017

No probs.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎11-01-2017

A well known sim issue if you search the forum....

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎11-01-2017

Confirmation is always a good thing.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎18-01-2017

Hey @Anonymous did you find out what was causing your multiple message issue?

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