Lost 3G

[Anonymous]

Hi,

I have always had good coverage from my Sony Xperia U on O2, however recently I had to send my phone away for repair and the whole phone was re-set. As a result I lost contacts, text messages etc. I have also noticed that there is no 3G coverage anymore, just the 2G. Could this be due to the phone being re-set? Any advice/help would be greatly appreciated.

Many Thanks,

Grace

[perksie]

Probably the hard reset, try sending ACTIVE to 2020.

[jonsie]

Your contacts should hopefully be backed up to your Gmail account. Try syncing the phone.

Settings>>Accounts>>Google>>Sync

[Anonymous]

Good Morning,

Check the Service Status in your area to ensure the masts are operating Ok.

http://status.o2.co.uk/

If a wipe down of your sim does not help then maybe you could need an new sim card.

A blank can be picked up from any 02 shop or have one posted to you.

The process takes from a few hours to around 24 hours to re activate all your services, and turning your phone off and on throughout this period typically helps it to reset.

http://swapmysim.o2.co.uk/

If after following the advice given and you still are not getting 3G, then hand the phone back for further assessment.

[Anonymous]

Might be possible that your settings have been changed to not allow 3G. Some people do this for more reliable coverage if they are in a struggling 3G area. I don't know my way around Sony phones, but somewhere in settings I would imagine there is something to do with networks / data. Just check that the phone is set to search for 3G.

[Anonymous]

Thanks, I have checked the 3G coverage and there is none for my postcode. This is very annoying though as I used to have great coverage at home.

Thanks for the help!

[Anonymous]

Your very welcome.

[perksie]

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@Anonymous wrote:

Thanks, I have checked the 3G coverage and there is none for my postcode. This is very annoying though as I used to have great coverage at home.

Thanks for the help!

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I'm a bit confused, are you not getting coverage where you always had it before?

Does the service status page show a fault in your area?

[Anonymous]

Yeah, I always had coverage at home before. Then I had to send my phone off for repair, where it was reset and now I only have 2G coverage.
There doesn't show a fault in the area and when I checked the coverage map it says there is no 3G coverage, I also had it fine before the phone went fo repair though.

[perksie]

Did you send O2ACTIVE to 2020 and get a response?