Lied to in store?

[Anonymous]

Hi there, employees at my company receive a 30% discount. That's the only reason I came to 02. The guy in store said he had applied it 'manually' because there was a problem with findining the company's name. I called on Friday and was told its not been done. I'm really annoyed. Why lie about it? What's the complaints process?

[Anonymous]

They said they'd email me after the chat to confirm. Nothing yet... Do you think I should have gone back to the store after finding? Don't really want any confrontation but at the same time I'm not confident it will get passed on to the right person. If they're selling a consumer credit agreement on the back of a discount then they need to be accurate. I'd I left it until my second bill it would have been too late...

[MI5]

Actually you only get the discount applied to the airtime, not the credit agreement.

[jonsie]

Personally I would get the code online and text it to make sure....

[Anonymous]

Hmm... No text or email. Didn't keep a transcript either 😒

[jonsie]

Just 30% off the airtime, the credit agreement is totally separate. 

[jonsie]

I would get the code yourself, easy enough for peace of mind whilst still within the first month....

[Anonymous]

What code do I need? Sorry I'm new to all this!

[MI5]

It's all on the link mate http://community.o2.co.uk/t5/Other-Products-Services/O2-Open-and-Friends-and-Family-Discount-Schemes...

[Anonymous]

Am I the only one that noticed that the second bill has not been issued?! It can take up to 28 days for the discount to be applied.

There is no way of telling for sure if it will be added or not until the second bill comes out...

And there's no proof the store advisor didn't do it...they can do it "manually" by sending the request to back office.

If you want to know if the change by webchat  has been done go to Allowances in My O2 and check.

[Cleoriff]

I did notice actually @Anonymous  but only in post 11 where the op first mentioned it.

By then they had already said live chat had applied it (again seemingly) so I wasn't going to add anything else...:smileywink:

Thanks for the added info though....good to know...