Lied to in store?

[Anonymous]

Hi there, employees at my company receive a 30% discount. That's the only reason I came to 02. The guy in store said he had applied it 'manually' because there was a problem with findining the company's name. I called on Friday and was told its not been done. I'm really annoyed. Why lie about it? What's the complaints process?

[gemz4the1]

Hello @Anonymous and welcome to the community.

I am sorry that you are having trouble setting up your employee discount.

I believe there are 2 issues here.  Firstly your discount was not applied and secondly you believe that you were lied to.

With regards to the discount not being applied, I remember a similar thread regarding O2 discount not long ago and @MI5 was able to give the OP a link regarding discount (I am unable to find the link sorry).

With regards to you being unhappy and feeling that you were lied to, you can raise a complaint with O2 by following this link: http://www.o2.co.uk/how-to-complain/complain

[Anonymous]

Hi @Anonymous 

You can have the discount applied manually like the store said. The discount only gets applied from the second bill. How many bills have you had produced?

[Cleoriff · Accepted solution]

Hi These links may be helpful

http://community.o2.co.uk/t5/Other-Products-Services/O2-Open-and-Friends-and-Family-Discount-Schemes...

https://o2open.co.uk/O2Open/servlets/SignUp

These discounts are to be applied within 30 days of starting contract...so if you aren't getting it as expected you really need to speak to O2 CS..

[Anonymous]

Thanks all. Very helpful online chat. Its now been applied. The complaints been forwarded on to someone. Not sure why that couldn't have been done when I called, but hey 😉

[gemz4the1]

I'm glad it is now sorted for you @Anonymous 

[Cleoriff]

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@Anonymous wrote:
Thanks all. Very helpful online chat. Its now been applied. The complaints been forwarded on to someone. Not sure why that couldn't have been done when I called, but hey 😉

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Good to hear. Online chat did well..:smileywink:

Just make sure you check and make sure via your next bill that you are receiving this discount ...

[gemz4the1]

It is good to hear that LiveChat has helped you on this occasion as there are many negative stories on here about LiveChat

[jonsie]

Fingers crossed  for you. Did you get a transcript of the chat?

[MI5]

You should also receive a text confirmation if it was done successfully.