Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Posts: 68,806
Topics: 545
Solutions: 3,380
Registered: ‎04-01-2009

Re: LG G4

Anonymous
Posts: 0

Re: LG G4

That's a dead end too, spoke to 2 guys and they both said the same thing. Anovo do not unlock phones, go back to O2, it is an O2 device.
Posts: 68,806
Topics: 545
Solutions: 3,380
Registered: ‎04-01-2009

Re: LG G4

Absolutely crazy situation to be in. Someone in the upper echelon of O2 can surely sort this out other than to say go to a local mobile store?

Posts: 87,015
Topics: 529
Solutions: 10,968
Registered: ‎04-04-2012

Re: LG G4


@Anonymous wrote:
That's a dead end too, spoke to 2 guys and they both said the same thing. Anovo do not unlock phones, go back to O2, it is an O2 device.

Thought so, unfortunately.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 41: Prodigal
Posts: 3,625
Registered: ‎26-03-2014

Re: LG G4

[ Edited ]

Think this is normally the stage where @Toby or @Martin-O2 get called into play...

Now using the LG V30.

Previously: LG G4, Sony Z1, HTC Sensation XE, Samsung Omnia i900
Try the Tech Galaxy Note 4
Try the Tech Lumia 640LTE and Microsoft Band
Posts: 87,015
Topics: 529
Solutions: 10,968
Registered: ‎04-04-2012

Re: LG G4

It was Toby who told us O2 wouldn't unlock phones supplied by Insurance or any third parties so I doubt he can help with this.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 41: Prodigal
Posts: 3,625
Registered: ‎26-03-2014

Re: LG G4

But as Anovo carried out the repair on o2's behalf (and under their instruction) there should be a level of communication there that should help in resolving this...
Now using the LG V30.

Previously: LG G4, Sony Z1, HTC Sensation XE, Samsung Omnia i900
Try the Tech Galaxy Note 4
Try the Tech Lumia 640LTE and Microsoft Band
Posts: 87,015
Topics: 529
Solutions: 10,968
Registered: ‎04-04-2012

Re: LG G4

I don't disagree.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Former Staff
Posts: 11,569
Registered: ‎13-08-2012

Re: LG G4

Hi @Anonymous,

Sorry to hear you're struggling, feel free to send me a PM and we can see what we can do to sort this out.

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

Posts: 70,365
Topics: 674
Registered: ‎14-01-2013

Re: LG G4


@gmarkj wrote:
But as Anovo carried out the repair on o2's behalf (and under their instruction) there should be a level of communication there that should help in resolving this...

There should also be an understanding that Anova do not supply unlock codes. Something that the op was told and added additional wasted time to their quest...

*The Game Is On*