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jonsie · ‎04-01-2009

Hopefully

THIS IS NOT CUSTOMER SERVICE AND WE CAN'T ACCESS ACCOUNTS

The smallest good deed is better than the greatest intention

Anonymous · ‎01-02-2017

That's a dead end too, spoke to 2 guys and they both said the same thing. Anovo do not unlock phones, go back to O2, it is an O2 device.

jonsie · ‎04-01-2009

Absolutely crazy situation to be in. Someone in the upper echelon of O2 can surely sort this out other than to say go to a local mobile store?

THIS IS NOT CUSTOMER SERVICE AND WE CAN'T ACCESS ACCOUNTS

The smallest good deed is better than the greatest intention

MI5 · ‎04-04-2012

@Anonymous wrote:
That's a dead end too, spoke to 2 guys and they both said the same thing. Anovo do not unlock phones, go back to O2, it is an O2 device.

Thought so, unfortunately.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

gmarkj · ‎26-03-2014

Think this is normally the stage where @Toby or @Martin-O2 get called into play...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

MI5 · ‎04-04-2012

It was Toby who told us O2 wouldn't unlock phones supplied by Insurance or any third parties so I doubt he can help with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

gmarkj · ‎26-03-2014

But as Anovo carried out the repair on o2's behalf (and under their instruction) there should be a level of communication there that should help in resolving this...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

MI5 · ‎04-04-2012

I don't disagree.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

Toby · ‎13-08-2012

Hi @Anonymous,

Sorry to hear you're struggling, feel free to send me a PM and we can see what we can do to sort this out.

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
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• Want to have a chat? Drop me a direct message.

Cleoriff · ‎14-01-2013

@gmarkj wrote:
But as Anovo carried out the repair on o2's behalf (and under their instruction) there should be a level of communication there that should help in resolving this...

There should also be an understanding that Anova do not supply unlock codes. Something that the op was told and added additional wasted time to their quest...

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