23-01-2017 17:31 - edited 23-01-2017 21:08
23-01-2017 17:31 - edited 23-01-2017 21:08
Hi,
Anyone experienced problems with LG G4, where the phone won't start up, or gets to the LG Life is good screen and turns off? Tried to do a hard reset but, when I go to the option to erase all data, I press yes and the phone just freezes.
Its still in warranty, purchased on 7/6/2015, but any ideas welcome.
Cheers,
Prem
Solved! Go to Solution.
on 25-01-2017 14:58
on 25-01-2017 14:58
A positive message for sure.
On a somewhat negative aspect, please check the phone for any physical damage and that the IMEI is correct when you eventually get the phone back
25-01-2017 15:53 - edited 25-01-2017 15:59
on 25-01-2017 15:56
on 25-01-2017 15:56
25-01-2017 15:59 - edited 25-01-2017 16:00
The response in full - have taken out personal info etc
on 25-01-2017 16:03
@MI5not quite yet got to get the device back and check its ok.:smileywink:
They've missed the point about tracking, I needed the correct tracking reference to track the device which was not given to me by the store, I had to ask chat the following day, and it was the 3rd person that told me the correct TELEF-BK-0000XXXXX.
Relieved its gettting sorted though! What do you think of the response?
on 25-01-2017 16:04
on 25-01-2017 16:04
on 25-01-2017 16:04
Can anyone access the site www.o2repairtracking.co.uk? Doesn't open for me.
on 25-01-2017 16:07
on 25-01-2017 16:07
premkn wrote:Relieved its gettting sorted though! What do you think of the response?
Fair enough response I think.
They didn't have to give you a credit and you are getting a replacement phone after 18 months - sounds like a good deal
on 25-01-2017 16:11
on 25-01-2017 16:16
on 25-01-2017 16:16