LG G4

[Anonymous]

Hi,

Anyone experienced problems with LG G4, where the phone won't start up, or gets to the LG Life is good screen and turns off? Tried to do a hard reset but, when I go to the option to erase all data, I press yes and the phone just freezes.

Its still in warranty, purchased on 7/6/2015, but any ideas welcome.

Cheers,

Prem

[Cleoriff]

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@Anonymous wrote:
So close @jonsie 😜😜

Anovo Team!!!

I told them I already been down that road, but she was sure that this was the correct avenue to go through.

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What a load of rubbish. Anova Team?? Get a grip O2....

[Anonymous]

Latest response - asking for same info

Hi ,

We are really sorry that we have not provided you with the network
unlatching code you requested.
 
As the IMEi requested has been replaced, in order to investigate
further, please provide us

1] The original purchase order
2] The original IMEI.

Kind Regards,

Admin Services

[Anonymous]

Also really happy to have won a copper award, thank you

[Toby]

Hi guys,

I have removed a number of posts here that do not contribute directly to the query being discussed. On help sections and their threads, please stay on-topic. Its really important for those involved, as well as for our team if we need to help a member out or escalate something.

[Anonymous]

Got this resposne from O2 UK Pop Team that i emailed yesterday morning:

Good Morning Prem,

Thank you for your e-mail.

I have looked into this for you and I can see from the repair that was carried.

The Engineers exchanged the main board inside the device. And the casing of the device is still the same as the one you sent in to us. The IMEI Number has to change due to there being a new main board, which  carries the IMEI number on it.

I am sorry to hear you are having issues unlocking the device to all networks. When a repair is carried out from the O2 Repair centre we have to flash the software back to the network it was manufactured to, which is O2.

We would be unable to help, out in this instance. I can only advise that you contact the O2 customer Service Team again and ask them for a Unlocking code.

This e-mail should be enough for them to give you that code. As we exchanged the IMEI from  **Personal info** to **Personal info**

That’s why they might be struggling to find that IMEI number on their systems.

I hope this helps you out.

If there is anything else I any assist with, please let me know.

O2 UK POP Team

Administration Assistant

[Cleoriff]

@Anonymous...As they have given you the new IMEI and you have proof of that via email...surely that's all that should be needed?

[MI5]

Who is the "pop team" ?

[Cleoriff]

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@MI5 wrote:
Who is the "pop team" ?

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Don't ask that! I thought it was Proof Of Purchase team...(though I was unaware they actually needed a 'team' for that....)

[MI5]

Ah, I see... Makes sense

[Toby]

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@Cleoriff wrote:

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@MI5 wrote:
Who is the "pop team" ?

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Don't ask that! I thought it was Proof Of Purchase team...(though I was unaware they actually needed a 'team' for that....)

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Hi @Cleoriff, I think you're correct, but let me check so that you guys have the info for future threads!

@Anonymous, please follow the advice of that email and contact the team with the info you've been given. Let me know how you get on!