LG G4

[Anonymous]

Hi,

Anyone experienced problems with LG G4, where the phone won't start up, or gets to the LG Life is good screen and turns off? Tried to do a hard reset but, when I go to the option to erase all data, I press yes and the phone just freezes.

Its still in warranty, purchased on 7/6/2015, but any ideas welcome.

Cheers,

Prem

[Cleoriff]

Thanks @Toby. I only guessed that ...as someone said a couple of days ago 'O2 seem to be asking for POP a lot now'. It just fitted in with the sentence?

[MI5]

Yeah we had a couple of questions raised about that for Anovo for repairs if I recall correctly?

[Toby]

I'll clarify for you guys.

[Cleoriff]

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@MI5 wrote:
Yeah we had a couple of questions raised about that for Anovo for repairs if I recall correctly?

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Yes probably mentioned on this thread as well....

[Anonymous]

Yep its the O2 UK Proof of Purchase (PoP) Validation Team

@TobyThe frustrating thing is I have already sent all the information contained in that email over to the admin team on Tuesday, and they asked for it again today. I have resent the info to them again and I will forward the Email from the O2 PoP validation team onto them as well. Did your team have any further ideas?

[jonsie]

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@Anonymous wrote:

Yep its the O2 UK Proof of Purchase (PoP) Validation Team

@TobyThe frustrating thing is I have already sent all the information contained in that email over to the admin team on Tuesday, and they asked for it again today. I have resent the info to them again and I will forward the Email from the O2 PoP validation team onto them as well. Did your team have any further ideas?

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That's really useful information for us here @Anonymous, I don't think anyone had ever heard of this team and the email address is gold. Thank you

[Anonymous]

No Worries @jonsie happy I can help you guys out in any way I can

[Cleoriff]

I hadn't heard of it before so the info will be very useful in case of further queries.

[MI5]

It's a new one for me too, thanks @Anonymous 

[Toby]

Hi @Anonymous,

I've sent you a PM this morning, take a look when you can please.

@jonsie agreed, good address! I'm glad Prem could confirm the acronym definition too so that you're all aware of what it means.

FYI though all, I've removed the email address from the posts here, just so that customers do not misuse it for other things :).