LG G4 and LG G5

[Anonymous]

Good evening all,

I thought I would post some alarming information I have unfortunately discovered at my own financial loss. I have searched online and on 02 and there is no comms about this.

LGG4 has a manufacture fault that causes the motherboard to over heat and stop working. If you Google boot up loop you will find lots of people suffering with this. As far as I can see LG have not come out about this issue but it is known. There has been no recall and therefore people like me bought a defective device with no warning. I purchased my LG G4 on January 2016 it was a joy to use and I wanted to keep it for a while. However it stopped working a few days ago with this manufacture fault of the LG bootup looping with no start up at all.

From what I have seen online G5 is also doing the same asize I have seen some posts on Reddit. If you do have a G4 be warned that 02 will not replace it for a G4 or upgrade it to the G5.....as they did with me they downgraded me to a Samsung S6 so I have lost a lot of functionality and have a lot of expensive equipment for my G4 that is no longer useful.

May I also add that 02 never informed me of the issue and simply sent me a Samsung with no communication or explanation. Very poor customer service. Which has sealed my decision to leave 02 and move to EE. The way 02 handled this was very bad and unprofessional and the silence to my questions leaves me with little fait has in their company.

If you are looking to purchase a G4 don't. And be cautious of the G5 as it seems to be heading down the same track as the G4.

Has anyone else had issues with their G4 and how did 02 treat you? We're you compensated appropriately?

[jonsie]

O2 will stock top end phones but as we know, it's their right and obviously their business plan to stock a phone or withdraw it from sale at any given time. They will review stock and either add a latest phone or stop selling another product based on their own strategy.

[gmarkj]

A friend at work had the boot loop issue.
Sent away for repair (not sure who with) and got a new motherboard on the phone.
Had no issues since.
As previously mentioned, you did not have to accept the phone you were offered as a replacement.
If you also search on here the o2 repairs partner (Anovo) do not have a great reputation.
Instead you should have sent the phone to LG directly.
Regards the camera, Sony are considered to be one of the best - check out the review https://community.o2.co.uk/t5/Try-The-Tech-and-other-device/Coming-round-again-Xperia-XZ/ba-p/101898...
Also consider the Z5 as that has a comparable camera.

[MI5]

A good resource for image quality comparisons here https://www.dxomark.com/Mobiles

[Anonymous]

I bought a LG g4 12 November 15 about 8 months old just turned off wouldn't come on bought from ebuyer they did nothing so went to LG sent to them they fixed it dodgy motherboard didn't charge or nothing on also noticed o2 are getting stupid with the phones no HTC 10 or Google pixel and now no g5 which I wanted to get they hardly anything when I was getting a phone so went Sony z5 premium

[MI5]

We'll never understand o2's marketing choices regarding phones either.

[jonsie]

You won't go far wrong with the Z5 premium...

[Anonymous]

True mi5 jonsi I now have a s7 lol

[Cleoriff]

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@liggerz87 wrote:
True mi5 jonsi I now have a s7 lol

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Blimey. Last I read on the 17/12 you had the Z5 @Anonymous? A quick change of mind....

[MI5]

What happened to the Z5 ?

[Anonymous]

I credit history is ****** so mate took out z5 premium cantrct out for me I pay him but I was also paying bt for SIM only they *bleep* me off so got puk code and moved my number over to the o2 SIM I was paying friend so now I only had to pay my mate for o2 he picked z5 compact I payed for his new upgrade gave him my z5 P and I got s7 I did get z5 premium in April last year till only last week gold s7 lol