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for some time now I have not been able to make calls or text my phone.

Anonymous
Not applicable

My phone constantly comes up with the message no service, not registrered on network or emergency calls only.  I am not happy because this has been going on for sometime now hence I have not been able to make important calls or texts.  I am on pay monthly tarrif and I am still being charged.

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MI5
Level 94: Supreme
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Registered:
Check your postcode here for any network faults or maintenance etc http://status.o2.co.uk/
There is also a help thread here to work through to help identify the issue https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-sort-out-my-network-issues/ba-p/10140...
You will still be charged as per the T&C's but if it's a network fault you may get a refund for downtown as a gesture of goodwill once the issue is resolved.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143422 Posts
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  • 27489 Solutions
Registered:
Check your postcode here for any network faults or maintenance etc http://status.o2.co.uk/
There is also a help thread here to work through to help identify the issue https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-sort-out-my-network-issues/ba-p/10140...
You will still be charged as per the T&C's but if it's a network fault you may get a refund for downtown as a gesture of goodwill once the issue is resolved.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 5
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jonsie
Level 94: Supreme
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Registered:

If there is a mast problem don't forget you can use TU over wifi at home or in the office.

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Curr946
Level 26: Upbeat
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Registered:
only if you have pre registered wink

otherwise you will need to be able to get a security text.
Current Phone: Sony Xperia XZ Premium
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MI5
Level 94: Supreme
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Registered:

@Curr946 wrote:
only if you have pre registered wink

otherwise you will need to be able to get a security text.

You'll just have to drive somewhere with a signal.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 5 of 5
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