LG G2 wifi/hotspot problems

[Anonymous]

I bought an LG G2 from O2 which arrived yesterday. The wifi sometimes refused to turn on. I went to an O2 store and the staff got the wifi to turn on by going into internal storage via apps settings. Wifi worked ok for an hour but I've had to clear the cache again to make it work.

I've done a factory reset and updated the system to no avail.

Surely this isn't right? I've never had to clear the cache for my S3 which I've had since August 2012!

Anyone had any issues?

[Anonymous]

Have you tried a hard reset as a last resort ?

Although as it's under 7 days old I'd possibly be looking at wanting it swapped out.

[Anonymous]

Yes I have- you replied just before I edited my orignal post!

[Anonymous]

Lol.

Well it's up to you to act before the cooling off period ends.

O2 help link.
http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C...

[MI5]

Clearly faulty so don't settle for anything less than a replacement.
I had a similar problem with a device recently which was a faulty wifi module.

[Anonymous]

How did you get a replacement?

[MI5]

Go to the store and tell them it doesn't work, is not fit for purpose and ask. If they say no, refuse to leave until they do

[Anonymous]

Look at my link so see o2's own T&C.

Take that with you and ensure they replace it for you.

[Anonymous]

Interestingly it is working now- I'm tethering now to test it. It's working ok but I'll give it one last chance. If I'm unable to use wifi/hotspot again I'll return it immediately for a replacement. I'd rather not have to replace it 

[Anonymous · Accepted solution]

It just disconnected randomly. That's it- I'm phoning 202 and demanding a replacement