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Keeping old number

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Anonymous
Not applicable

on ‎07-04-2017 14:50

on ‎07-04-2017 14:50

Hi I recently got a contact phone with a new SIM card but wanted to keep my old number. I filled out the keep your number fourm on the 02 website and 02 emailed me saying they were going to be doing it in the next 1-4 working hours and would send me 2 texts to update me. It's been nearly 6 hours and I haven't had a text from them or has my number been changed? Anybody help??? Thanks.
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MI5
Level 94: Supreme
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on ‎07-04-2017 15:22

on ‎07-04-2017 15:22

This is the process to sim swap here http://swapmysim.o2.co.uk/
Once it has started you need to keep restarting your new phone every half hour to force the change through.
It can take up to 24 hours to complete though fully.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152472 Posts
  • 651 Topics
  • 29104 Solutions
Registered:

on ‎07-04-2017 15:22

on ‎07-04-2017 15:22

This is the process to sim swap here http://swapmysim.o2.co.uk/
Once it has started you need to keep restarting your new phone every half hour to force the change through.
It can take up to 24 hours to complete though fully.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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