cancel
Showing results for 
Search instead for 
Did you mean: 

Keeping old number

Anonymous
Not applicable
Hi I recently got a contact phone with a new SIM card but wanted to keep my old number. I filled out the keep your number fourm on the 02 website and 02 emailed me saying they were going to be doing it in the next 1-4 working hours and would send me 2 texts to update me. It's been nearly 6 hours and I haven't had a text from them or has my number been changed? Anybody help??? Thanks.
Message 1 of 2
4,216 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
This is the process to sim swap here http://swapmysim.o2.co.uk/
Once it has started you need to keep restarting your new phone every half hour to force the change through.
It can take up to 24 hours to complete though fully.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 2 of 2
4,205 Views
1 REPLY 1

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
This is the process to sim swap here http://swapmysim.o2.co.uk/
Once it has started you need to keep restarting your new phone every half hour to force the change through.
It can take up to 24 hours to complete though fully.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 2
4,206 Views