Internet Access

[Anonymous]

I am having difficulty accessing the Internet when not connected to Wifi. I get one GB of data a month but the phone only works on wifi. When not on wifi, the signal icon shows "G" and the upload / download arrows flash intermittently but I cannot access any web page / email etc.

its a Samsung Galaxy s3

please advise me what is wrong and how to fix it.

[MI5]

Settings >More settings >Mobile networks >Network Mode and select "GSM Only"

[Anonymous]

Gsm isnt much different. To be fair I use wifi at home and get ehanced 3g at work so I can cope with things as they are however am annoyed in that I went for o2 based on the coverage map on o2 site which is clearly inaccurate and not honest. Will probably not renew contract when it is up . Again thank u for your help . The instruction book for the phone tells you what buttons do but not what yhe function is.

[perksie]

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@Anonymous wrote:
Gsm isnt much different. To be fair I use wifi at home and get ehanced 3g at work so I can cope with things as they are however am annoyed in that I went for o2 based on the coverage map on o2 site which is clearly inaccurate and not honest.

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It's not at all dishonest, a provider cannot allow for interference to the signal caused by building construction materials etc, it's a wireless signal not magic I'm afraid.

[Anonymous]

In that case why doesn't it work any better outside my house, in my street, the next street and the next etc etc

[Anonymous]

Do you know anybody else on O2 who has the same problem? Maybe someone else in the house?

[perksie · Accepted solution]

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@Anonymous wrote:
In that case why doesn't it work any better outside my house, in my street, the next street and the next etc etc

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Assuming you've tried cleaning the sim and restarting the phone, if no faults show here using your full postcode:

http://status.o2.co.uk/

report it to O2.

[Anonymous]

No but a friend using "3" gets better results. The coverage map shows my whole town to have the same good cover indoors and outdoors but this is clearly not the case.

[Anonymous]

Can you try your sim card in a different phone?

[Anonymous]

Yep, That probably explains things. Not a good enough signal for internet. it's a pity the main coverage screen doen't show this. Thanks for your help. That's magic!!

[Anonymous]

Think the live status checker explains a lot. Its a pity the O2 coverage screen isn't as detailed, as it says good coverage indogrs and out but this obviously refers to phone calls and texts not internet.