Solved: Re: Internet Access

Anonymous · ‎30-01-2013

I am having difficulty accessing the Internet when not connected to Wifi. I get one GB of data a month but the phone only works on wifi. When not on wifi, the signal icon shows "G" and the upload / download arrows flash intermittently but I cannot access any web page / email etc.

its a Samsung Galaxy s3

please advise me what is wrong and how to fix it.

perksie · ‎01-02-2013

@Anonymous wrote:
In that case why doesn't it work any better outside my house, in my street, the next street and the next etc etc

Assuming you've tried cleaning the sim and restarting the phone, if no faults show here using your full postcode:

http://status.o2.co.uk/

report it to O2.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

View solution in original post

MI5 · ‎30-01-2013

Sounds as though you only have a 2g signal. Does this happen everywhere or just in one place? Check in Settings >More settings >Mobile Networks >Network Mode and choose "Auto"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

perksie · ‎30-01-2013

Check your area for 3G/3G 900 coverage here:

http://www.o2.co.uk/coveragechecker

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

Anonymous · ‎30-01-2013

Thanks both of you but problem still there. Setting is as at auto and my a area should support 3G. Also I notice at times the 3G symbol appears just for a second and disappears

MI5 · ‎30-01-2013

What about outside or in different areas? Town centre for example?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎30-01-2013

Ill try that tomorrow and see what happens. will get back to you

MI5 · ‎30-01-2013

Let us know how it goes - Need to see if it's phone or location issue....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎01-02-2013

Well a bit better at my workplace get an "H" above signal whatever that means and it is more useable but very dissapointing that I'm not getting 3G. The coverage map on O2 website shows good coverage for my area so please advise me if you can.

MI5 · ‎01-02-2013

H is 3G but it is enhanced, ie faster 3G so phone is working fine, it's just your indoor 3G coverage at home so you need to switch to GSM when at home and you will get a solid signal for calls and texts. Connect to your home wifi for data and you won't suffer from slow downloads either.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎01-02-2013

Thats great. Thank you very very much. Where will I find the option to select GSM?

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