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Imei Number

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Anonymous
Not applicable

on ‎14-11-2013 19:26 - last edited on ‎22-11-2013 11:06 by

on ‎14-11-2013 19:26 - last edited on ‎22-11-2013 11:06 by

I have a Samsung Galaxy Note 2 GT-N7100 which I got from an O2 Shop On a 24 Month contract that I've had for a year now. I've had no problems with the phone until I did a firmware re-install through Samsung Kies and now I can't make Calls, Text or connect to my Mobile Data but if i put my SIM Card in another phone, it works. I checked my IMEI number which now does not match the one on the back sticker, it's now (edited). I have looked online for a solution but all I can find is lots of people with the same problem. What has happened & what do I do? Any suggestions as this happened a few days after my warranty ran out so I can't get it replaced.

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MI5
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on ‎14-11-2013 19:29 - last edited on ‎22-11-2013 11:06 by

on ‎14-11-2013 19:29 - last edited on ‎22-11-2013 11:06 by

Basically it's stuffed. The file that holds your IMEI number is corrupt. It can be rebuilt with the correct equipment/software but you need to take it to a Samsung service centre.
Warranty is for 2 years.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151696 Posts
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  • 28840 Solutions
Registered:

on ‎14-11-2013 19:29 - last edited on ‎22-11-2013 11:06 by

on ‎14-11-2013 19:29 - last edited on ‎22-11-2013 11:06 by

Basically it's stuffed. The file that holds your IMEI number is corrupt. It can be rebuilt with the correct equipment/software but you need to take it to a Samsung service centre.
Warranty is for 2 years.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable

on ‎14-11-2013 19:46 - last edited on ‎22-11-2013 11:06 by

on ‎14-11-2013 19:46 - last edited on ‎22-11-2013 11:06 by

Let us know how you get on.

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