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I'm not getting any WiFi Calling or 4G calling functionality. Oppo Find X2 Pro

red_snow
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Hey Guys,

 

I got the Oppo Find X2 Pro several weeks back, love the phone. At that time I had an O2 SIM and IIRC, WiFi calling and 4G calling worked perfectly. I then was using a BT Mobile SIM for a few weeks and again, all good.

 

However, I've just taken out a new O2 contract, SIM arrived today and I'm not getting any WiFi Calling or 4G calling functionality. In Settings > Sim card & mobile data > My SIM - there are no VoLTE or WiFi calling settings at all. I have restarted a few times, cleared cache, re-installed OS (no data loss thru recovery mode)

 

The only thing that has changed since I think it was working was a software update to CPH2025CPW_11_A.30 from A.2x but BT Mobile still worked fine.

 

Does something have to be pushed to the phone perhaps?

 

Cheers

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MI5
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@red_snow 

I guess it;s not active on your new account.

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

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MI5
Level 94: Supreme
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@red_snow 

I guess it;s not active on your new account.

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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red_snow
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Thank you @MI5  awesome advice

I got through and he said he'd now enabled 4G/WiFi calling ..... nothing yet, do you know if it takes a while?

Thanks again

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MI5
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@red_snow 

Usually you need to allow 24 hours then reboot your phone, but keep trying every hour or so.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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red_snow
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@MI5 - thank you, I'll keep trying. My port in should hopefully happen overnight tonight as well so that may give it a jolt.

Cheers

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MI5
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Best of luck.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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red_snow
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@MI5 .... awesome, all working

Thank you
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MI5
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@red_snow 

You're welcome mate slight_smile

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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