on 19-05-2019 20:51
on 20-05-2019 17:56
every ones missing the point in this
we as the consumer taken out our contrat with 02 thats who we deal with we dont need or have to deal with huawei we deal with 02 thats our first port of call if the deviced cant be secure in a timely manner and its stopping us from get big updates like android q as when the device was purchased android q was promised it would be one of the first devices to get it doesnt matter who was promoting this 02 has a duty of care towards its customers the device will not be fit for purpose and it should be 02 taking this up with huawei not us as we got the phone from 02 not huawei
on 20-05-2019 18:08
on 20-05-2019 18:08
Headline news on BBC now.
Apparently, you wouldn't be able to use Google maps or YouTube as well as not receiving any Android updates.
It's being called a 'Cold War in Technology'.
Veritas Numquam Perit
on 20-05-2019 18:15
on 20-05-2019 18:25
on 20-05-2019 18:25
exactly this phone was purchased from o2 therefore it is there responsibility to see that there customers issues are rectified if this means o2 recalling huawei phones then that has to be the case but consumers can not be expected to pay a contract for a device which no longer functions how it was originally sold to do so, i am however all on for o2 chasing this matter up and getting there own resolution against either huawei,google or the government but there main priority 1st and foremost should always be to make sure that its customers interests and protections are 1st and foremost as if o2 decide to leave there customers in a position like this with no remedy and a customer left with a paperweight it will speak volumes about how o2 value there customers
on 20-05-2019 18:49
This is stance from O2 on Twitter @Chris_K can you confirm
We continue to monitor statements from Huawei and Honor, and Google so that we can keep our customers updated. Google have confirmed that for existing Huawei and Honor smartphone users things will stay the same for now, and customers don’t need to take any action.
on 20-05-2019 21:59
20-05-2019 22:02 - edited 20-05-2019 22:03
20-05-2019 22:02 - edited 20-05-2019 22:03
on 20-05-2019 23:09
on 20-05-2019 23:09
on 21-05-2019 00:04
on 21-05-2019 00:04
@Bambino is absolutely right in what he says. We are all customers here, and while we can sympathise with your concerns, can do nothing to alleviate those concerns.
You need to speak to Huawei and Google to get an exact picture of what wiil and won't happen. And then based on the facts you're given speak to O2 Customer Services; do not use Live Chat who, in this type of situation would be of no help at all.
on 21-05-2019 07:40
on 21-05-2019 07:40
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here