on 09-11-2020 10:04
I lost my P20 and had it replaced 2 months ago. In the last two weeks the screen on my phone has become faulty. It glows extremely bright green and flickers intensely. This is when I press the power button on the side or use finger print ID to unlock the phone.
I feel like this is a software issue becasue it only happens 50 percent of the time. The 'always on display' does not come on. If I reset the phone by holding the power button, it restarts but the screen just again flickers bright green.
As I type, since I woke this morning at 6am I have not been able to use the phone once.
I feel like another replacement is necessary as I have read stories of a bad batch of phones regarding the LG screen.
Solved! Go to Solution.
on 09-11-2020 10:18
You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support
Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)