on 02-01-2019 01:20
02-01-2019 02:12 - edited 02-01-2019 02:12
The only person who would be able to answer your question is @Chris_K who I've tagged into this thread. We are all customers like yourself and wouldn't have this information. If there is any information to be had, he's the man to provide it.
Hopefully he can answer your question. Good luck, happy New Year and welcome to the forum
04-01-2019 15:14 - edited 04-01-2019 15:14
We approved the Oreo update for the P10 Plus back in November last year, so you should have it available to you. All I can suggest is to try a manual software update to see if it triggers the download:
- Go to Settings.
- Tap Update.
- Tap Check for updates
If that doesn't trigger anything, please confirm:
- Where you purchased your phone (ie, from O2 directly, or via a 3rd party such as CPW)
- What software/build version your phone says you're on
on 10-01-2019 07:56
Thank you for getting back to me. I upgraded through Carphone Warehouse. I have tried the update but nothing happens. Even a complete reset.
Build number: VKY-L09C432B124
Emui version: 5.1
Android version: 7.0