How to get a new contract?

[bob8]

My contract is paid up. I want to change to a high data/ low text & calls option, but cant see an option on the mobile site.Can anyone link me to the right place? Appreciated.

[Cleoriff · Accepted solution]

Hi @bob8
Have you tried through My O2 ? http://www.o2.co.uk/myo2

If you are having any problems then contact customer services

https://www.o2.co.uk/contactus

All info is also in the shop https://www.o2.co.uk/shop

[MI5]

All options are here https://www.o2.co.uk/shop/sim-cards/sim-only-deals#deviceType=phone&contractLength=P12M
Call customer service on 202 and they will just change your tariff. You Lee the same phone and sim so it’s all really easy.

[jonsie]

Data is King nowadays.  Texts and minutes are incidentals and most contracts now come with unlimited calls and texts if you need high data allowance. 

[Marjo]

Hi @bob8, just wanted to check if you managed to change your tariff ok in the end?

[bob8]

Yes, but the account bill is showing a higher tariff amount than the contract.....its never easy....sigh

[MI5]

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@bob8wrote:

Yes, but the account bill is showing a higher tariff amount than the contract.....its never easy....sigh

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Explained here @bob8

https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/Where-is-my-discount/bc-p/1075494

[bob8]

Aha! Lets hope thats what it is. Thanks, for the link.

[MI5]

No worries. All the best mate