4G problem

[Jadie90]

I have a Google Pixel 2 XL and my 4G doesn't always register, I have my 4G on and comes up at top of my phone saying 4G is on but nothing loads could you tell me how I fix it please thanks

[Bambino]

@Jadie90 It's possible that you're just not in a 4G area, or the signal isn't strong. You can check here: http://status.o2.co.uk/

[MI5 · Accepted solution]

You may have the wrong data tariff on your account or the wrong apn on phone.
Check apn details here https://www.teamknowhow.com/discover/discover/o2-apn-settings#Android%20APN%20settings%20for%20O2 and call customer service to check your tariff http://www.o2.co.uk/contactus

[Jadie90]

My partner is on 02 and on contact and he does not have any issues with the 4G thanks

[jonsie]

Try texting ACTIVE to 2020 but as suggested it's probably a data bolt on problem. 

[Marjo]

Hey @Jadie90 let us know how you get on with this - have you made any progress with the issue?

[Kuribo]

Texting Active to 2020 did nothing for me, tried twice. The APN will be incorrect, I had a Pixel 2 XL for a while and it showed 4G but with a small ! next to it. Follow the link MI5 posted and enter manually, that's what I did and it worked.

[MI5]

Pleased to hear it was successful for you.