Re: Hotspot WiFi Connection issue

Anonymous · ‎11-01-2017

When connecting to a hotspot I entered an incorrect digit of my number so the code to use wifi has been sent to the wrong number.I am stuck on the screen telling me that my code has been sent to this number and i can't amend this, nor can i get the wifi network to forget my device. I have tried other wifi locations and I have even reset the phone to factory settings, all to no avail. Can anyone offer assistance please?

MI5 · ‎11-01-2017

Try this https://www.o2.co.uk/apps/help/help?qid=29&q1=26

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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MI5 · ‎11-01-2017

Or text wifi to 2121 to reset your mac address.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎11-01-2017

Just remembered this thread too https://community.o2.co.uk/t5/Other-Products-Services/O2-Wifi-At-London-Underground-Not-able-to-conn...
But if all else fails, give CS a call http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎11-01-2017

Sorry should have added that i'm not with 02 just using the free wifi

Cleoriff · ‎11-01-2017

@Anonymous wrote:
Sorry should have added that i'm not with 02 just using the free wifi

For some strange reason this really made me laugh @Anonymous

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MI5 · ‎11-01-2017

@Anonymous wrote:
Sorry should have added that i'm not with 02 just using the free wifi

It doesn't matter.

O2 wifi is free for everyone, but I suspect you will need to call CS to get your number added now.

Use the landline 03 number to call them off the link I gave you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎11-01-2017

Not with o2 and you entered the wrong number? Good luck...

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Anonymous · ‎11-01-2017

Thanks for your help

MI5 · ‎11-01-2017

Good luck and let us know if you get it sorted out please.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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