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Anonymous · ‎03-01-2018

I have neglected to delete a ton of old text messages on my Samsung A3 and I think I have overloaded, with the result that the device is now not allowing me to delete. I am also no longer receiving the audible alert signal for incoming texts. I am reluctant to return to factory settings and risk losoing valuable content such as photos and contacts. Can anyone advise me how to resolve please

MI5 · ‎03-01-2018

Your photos and contacts should both be backed up to Google anyway.
Contacts https://contacts.google.com/
Photos https://photos.google.com/?pageId=none
Check to make sure you have them then factory reset it but delete your Google account first from the phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Anonymous · ‎03-01-2018

Hi @Anonymous have you tried backing up your phone then doing a restore? Maybe another Samsung expert in this forum could help more @jonsie @MI5 @Cleoriff

Cleoriff · ‎03-01-2018

Hi @Anonymous I've never had this problem. I just open the messaging app and delete in blocks of conversations. Maybe this will help

https://www.softwarert.com/delete-messages-samsung-phones/

Veritas Numquam Perit

MI5 · ‎03-01-2018

Your photos and contacts should both be backed up to Google anyway.
Contacts https://contacts.google.com/
Photos https://photos.google.com/?pageId=none
Check to make sure you have them then factory reset it but delete your Google account first from the phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎04-01-2018

@Anonymous How are you getting on with this one?

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