Handset returned

[PavelLungu]

Hi guys,

Really hope someone could help
I have recieved an envelope from o2 to pack and return my phone which i did, packed it nice and send it, kept a copy of the receipt as proof that the package was sent but forgot to put my address on it(( would somehow o2 be able to identify and find my package if i phone them? Really concerned as the recipient address is clear and phone is new.

[Oxygen87 · Accepted solution]

@PavelLungu they should be able to know that it's yours via the IMEI number of the phone. Give O2 a call on 202 from an O2 phone or 0344 809 0202 from another provider.

[Oxygen87]

@PavelLungu 202 is customer services for Pay Monthly customers. For Pay & Go it's 4445

[MI5]

@PavelLungu 

Usually you would have received an email with a return authorisation code which should have been included in the package. Without that, it may take longer to process the return Guide: How to find help & contact O2 

[Saijai]

May I ask what address they have you to return it to? I'm not able to get through to anyone to ask. Do you know if the return went to Norwich or Winchester?