Hi guys,
Just looking for some advice here. Here's the situation.
On the 19th January I picked up an Xperia Z1 on an O2 Refresh tariff. It had to go back to the store a day later because the screen was extremely yellow and was basically faulty. (It worsened as the day went on)
On the 20th I returned to the store and decided to opt for a different handset entirely. This time a HTC One.
All was well for around a week, until the camera gradually developed a nasty fault.
As you can see here. http://i.imgur.com/GSPSvqG.jpg and http://i.imgur.com/lvoOs3f.jpg
A lot of my pictures have a nasty purple tint in them. Black and white surface to highlight the issue.
I called the store and asked about swapping the handset over again this coming Saturday. (1st February) and by my calculation that is exactly 14 days.
They claim that because I have already had one exchange, the till may not allow them to process another and I would have to contact HTC. Well I did that, and they are offering a refurb, which I have refused. Not having a refurb for a 2 week old phone.
The policy states; "If there’s a fault with your purchase
In the first 14 days: we’ll either give you a replacement or your money back. You’ll need proof of purchase, all the original parts, any accessories or free gifts and if available, packaging. "
I want to return the handset and cancel the whole thing, I am done with mobile phones for now. Will live without one and everyone who wants to contact me, can send me an email.
How can the store clearly not understand their own policy? Am I in the wrong here??
