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HTC One S, Getting Hot & Battery Running Out Quick

Anonymous
Not applicable

As the above says, my HTC One S has just started to get hot when not in use, & i've noticed that the battery is now running out quick, full charge from about 10am today with no use al all today and at 3pm it's very hot even through the case and the battery has 14% left on it and running down quick

 

the phone is just over a year old

 

cheers for any info on this problem

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MI5
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Back up your photos and anything else you need to keep and do a factory reset. It will at least rule out any apps if it still overheats afterwards.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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It will be an app that is keeping the processor or modem awake constantly. Check in the battery usage section what is using the most battery and also remove any recently added or updated apps.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 13
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Anonymous
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hi, thanks for the reply, this is the details from the usage

 

Android System = 60%

Android OS = 13%

Package Access = 6%

 

and so on

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MI5
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Looks like the modem is been kept awake. Clear any recent apps or updates.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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ok, this may sound daft, but how do you clear any updates?

 

is there a seeting to view to see what apps are connection to the net most?

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MI5
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In applications manager. Go into each app and select uninstall updates, but obviously only do this on the ones that have recently updated and coincide with the overheating. Alternatively delete all the apps you've added and start over.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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sorry MI5, youre gonna think i'm a blonde Smiley Very Happy but where do i find the application manager or is it a 3rd party app?

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jonsie
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Anonymous
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cheers, was on that, but the ones i was looking at didn't have the uninstall updates button grin

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MI5
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Can you remember which ones have updated recently around the same time the phone started playing up ?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 10 of 13
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