Solved: HTC One S, Getting Hot & Battery Running Out Quick

Anonymous · ‎29-05-2013

As the above says, my HTC One S has just started to get hot when not in use, & i've noticed that the battery is now running out quick, full charge from about 10am today with no use al all today and at 3pm it's very hot even through the case and the battery has 14% left on it and running down quick

the phone is just over a year old

cheers for any info on this problem

MI5 · ‎30-05-2013

Back up your photos and anything else you need to keep and do a factory reset. It will at least rule out any apps if it still overheats afterwards.

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MI5 · ‎29-05-2013

It will be an app that is keeping the processor or modem awake constantly. Check in the battery usage section what is using the most battery and also remove any recently added or updated apps.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎29-05-2013

hi, thanks for the reply, this is the details from the usage

Android System = 60%

Android OS = 13%

Package Access = 6%

and so on

MI5 · ‎29-05-2013

Looks like the modem is been kept awake. Clear any recent apps or updates.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎29-05-2013

ok, this may sound daft, but how do you clear any updates?

is there a seeting to view to see what apps are connection to the net most?

MI5 · ‎29-05-2013

In applications manager. Go into each app and select uninstall updates, but obviously only do this on the ones that have recently updated and coincide with the overheating. Alternatively delete all the apps you've added and start over.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎29-05-2013

sorry MI5, youre gonna think i'm a blonde but where do i find the application manager or is it a 3rd party app?

jonsie · ‎29-05-2013

Menu >> Applications and select ALL.

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Anonymous · ‎29-05-2013

cheers, was on that, but the ones i was looking at didn't have the uninstall updates button

MI5 · ‎29-05-2013

Can you remember which ones have updated recently around the same time the phone started playing up ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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