HTC ONE M8 Microphone not working

[Anonymous]

Hi all, I have an HTC ONE M8 with O2 and noticed today that when someone calls me they can't hear me. Works fine with the hands free/earphones.

Seems there is an issue with the M8 as I have seen on many forums, is there a way to get it fixed?

Regards, 

Shaun

[viridis · Accepted solution]

You could try a factory reset justice make sure there's no bug causing the problem. Failing that I would suggest returning it to the store you bought it from for replacement or repair.

[jonsie]

If it's hardware related and still under the two year warranty you can return it to O2 or HTC for repair.

Have you checked for lint of dirt in the microphone? Do you have a cover or screen protector covering the microphone?

[Anonymous]

Yes checked for lint etc, just seems odd that both microphones go at the same time, yet using one in the earphone socket works ok. Does seem to be a recurring issue with these phones from what I am reading.

[Anonymous]

Hi

I would support the idea of approaching the manufacturer as they know their hardware better ,and we do hear of not so good outcomes through Network repair centres.

http://www.htc.com/uk/support/

Would you let us know how you get on please.

[MI5]

This was a well reported issue with the M7 which turned out (in many cases) to be the customer inadvertantly covering the mic hole with their finger whilst holding the phone. The mic is positioned perfectly to be covered if you loop a finger under the base of the phone.
Might not be relevant here, but worth mentioning just in case....?

[Anonymous]

This happened to me on my Samsung Galaxy Note 2.

ADVICE - Before sending back to HTC which should be a free warranty repair, take lots of pictures of the inside and out of the handset including any liquid indicators if possible. They may blame the issue on liquid ingress to avoid fixing the issue.

My liquid indicators turned pink after it came back from the first repair centre so luckily i had taken these pictures beforehand!!

Good luck

[Anonymous]

How do I take a photo of the inside?

Also, liquid indicators?

Thanks for the responses so far

[Anonymous]

Sorry just realised the HTC M8 is a sealed unit so you cannot gain access to the inside. Some handsets underneath the battery have strips of litmus paper that turn pink/red when the handset comes into contact with water.

I would still make sure you take pictures of the handset before sending off....there have been a lot of cases where thing get broken during transit and you will need evidence of the condition it was in.