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HELP!! My galaxy s6 keeps restarting since the latest update

Anonymous
Not applicable

‎08-07-2015 23:11

‎08-07-2015 23:11

My s6 asked me to update this morning which i did. Since then it has frozen so many times & either shuts down or restarts. I did talk to an advisor tonight & they said to try a few things & then to reset my phone which my partner did AGHHHHHH. I wasn't happy as i hadn't backed up my phone. Anyway my phone has been wiped but still shuts down. Has anyone else had this problem???????

 

Tracey

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MI5
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‎08-07-2015 23:14

‎08-07-2015 23:14

I'd suggest talking directly to Samsung http://www.samsung.com/uk/support/servicelocation/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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viridis
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‎08-07-2015 23:53

‎08-07-2015 23:53

You could try reinitialising in smart switch, it will wipe everything and download and install the os from fresh.
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jonsie
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‎09-07-2015 06:49

‎09-07-2015 06:49

Try a restore and set up as a new device with minimal apps. Then add then one by one if the phone doesn't shut down. If it does send it off to Samsung under the warranty.

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Anonymous
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In response to jonsie

‎15-07-2015 11:49

‎15-07-2015 11:49

ANy luck with this @Anonymous ?
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